After waiting all day for someone from my local CVS Pharmacy to get back to me regarding the problem I was having in getting my prescription filled….and, of course, no one did call me….I called them. All I said was my name and that I’d called earlier in the day. I got a very bitchy reply of one word; “Six hundred dollars.”
I stopped a second before asking “How can that be?” and reminding the bitchy woman on the other end of the phone that I had spent a good deal of time on the phone with AstraZeneca and CVS Caremark neither of which could understand why I was having this problem with CVS. All I got in return was the exact same snotty answer, nothing more and nothing less;
“Six hundred dollars.”
I was pissed! I was livid. I’d bet next month’s mortgage that no one at CVS ever made the phone call they were supposed to. They just couldn’t be bothered. They certainly couldn’t understand that they were making a major mistake somewhere along the line. It makes me wonder just how many other people they’re doing this too and how much those people are overpaying and doing without just so they can….live.
I called Walgreens and had my prescription transferred to them. Ya know, just to see if there would be any price difference. What the hell? They’re right down the street from CVS–I mean, like, literally. One can see the Walgreens when one is at CVS. The Walgreens had the added bonuses of being cleaner, bigger, and possessing a better parking lot than CVS.
I made the call and asked how I would go about transferring my prescriptions to them. They asked me my name and my date of birth. Then they told me what prescriptions I have. Sidebar: I find that terrifying, I really do. I fear that people coming up today will never truly understand the meaning of the word ‘privacy’ as us old folk do. It’s something I cherish and am coming to miss…greatly. OK, End Sidebar.
They put my stuff through and told me they’d call when it was ready.
I waited a day. I got the phone call; Five hundred dollars!
Well, it’s a hundred dollar savings…LOL
I was depressed and sick on top of it, I had the flu. I hung my head. Hubby and I looked around for different insurance plans through his job to no avail we even started looking for prescription drug insurance/discounts/groups. Geez, if you’re not looking for a Medicare Part D supplement on that one, these things are out there, but Google doesn’t understand what you’re looking for. I thought Google was Mighty but even the American Health “Care” System has it saying; Eh, I don’t really know, sorry.
Finally I bit the bullet and returned Walgreens phone call, during the conversation I was told I was again listed as ‘uninsured’. I was pissed all over again. That’s the exact same problem I was having with CVS who told me they weren’t doing anything wrong. I told them I have insurance and a discount card for the Bevespi. They told me to bring them in and they’d run it through their computer.
I waited….days. I really did. I wasn’t up for hearing something like; Sorry, Charlie, no air for you.
Today, I promised Miss Rebecca I’d take her out to Target (we ended up going to WalMart!) and get some baby stuff. So I figured what the hell, I’ll stop at Walgreens, go in, and get the bad news.
DAMN! Ain’t that a pretty picture????
Yep, first try at Walgreens. The very nice gentleman behind the counter put in my CVS Caremark information and discount card for the Bevespi and I was right back to the Zero Dollar co-pay I’ve had for the last year and a half! First try! I swear….I almost kissed him! I told him that I hope someone does something very nice for him tonight because he was angel and then told him my Sad Tale of CVS Woe. He couldn’t believe it.
I did have to pay $63.00 for the ProAir but even that was cheaper than what CVS was trying to charge me. I got BOTH of them! WOOT! For $63.00! That’s a far cry from $600.00. AND I got to go to WalMart and buy goodies for my coming granddaughter, I even got a new blanket for my bed, socks, and underwear along with some food. The grand total of everything I bought today was HALF the price of the prescription overcharge at CVS.
The nice gentleman at Walgreens didn’t treat me as though I were stupid or in his way or as though he had better things to do than help me out. The guy behind the counter at CVS, at one point, actually told me that he did have other things to do as I was trying to straighten this out and there was no one in line behind me. He should have been smart enough to know he was making an error somewhere because hubby’s prescription had just gone through, with the same insurance, and a discount card from Janssen and he got the $10.00 co-pay he was supposed to receive even though that guy didn’t even want to read the letter from Janssen and, at first, insisted that ‘the co-pay will be whatever the insurance says it is’.
Ya know, I almost…almost….oh so close…..took those bags right up the street to CVS, walked in, and did my best “Pretty Woman” impression. I wanted to do that so badly. I still do. Just waltz up to the prescription counter and say; “Do you remember me? I was in here the other day and you tried to charge me six hundred dollars for two prescriptions, you couldn’t be bothered to find out what mistake you were making, then you were totally rude to me on the phone.” Wave the Walgreens bags in their faces, smile, and say; “Big mistake! Huge! I have to go shopping with my daughter now.” LOL
I think I’ll write a nice email to CVS Corporate describing my ‘customer service experience’ with their staff.
My advice to you, Dear Reader is this; If you use CVS double-check the price you’re paying especially if you know its way too high don’t just take their word for it and suffer. If you’re using CVS at 817 Bank Street in New London, CT….switch to Walgreens on Bank Street.